01
Customer experience
Understand the issue. Prioritise what matters. Help move it forward.
I work across customer experience and product documentation in the WordPress ecosystem—and write about what I learn along the way.
How I approach my work
Customer experience, useful documentation, and teams that solve problems together.
01
Understand the issue. Prioritise what matters. Help move it forward.
02
Turn user pain points into clear answers, kept current as products evolve.
03
Build trust, align people, and set challenging but realistic expectations.
You’re not handling tickets. You’re managing users in the tickets.
Customer experience
WordPress community
Life & fitness
Outside work
Long walks, health and fitness, and discovering new places with my wife are a big part of life outside work.
10K+
steps on a typical day