Author name: Suman Dhar

Things I Pay Attention to When Interviewing for a Customer Delight Role

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When interviewing someone for a Customer Delight or Support Specialist role, especially in the WordPress ecosystem, I’m not looking for a walking documentation archive. The role demands technical awareness, yes — but more importantly, it requires clarity of thought, empathy for users, and comfort working in ambiguity. Over time, I’ve learned to focus less on

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How I Take Notes at Work

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I’ve tried many ways of taking notes at work over the years.Different tools. Different structures. Different levels of detail. What stuck wasn’t a system — it was an intention. I don’t take notes to capture everything.I take notes to think clearly, reduce ambiguity, and avoid forgetting what actually matters. Over time, my note-taking has become

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