Customer Experience

Illustration of a customer and support professional having a positive conversation

What Is Customer Delight? It’s More Than Just Good Customer Support

/

I’ve always believed that helping a customer isn’t just about finding the right answer. It’s also about how you make them feel along the way. Think about the last time you contacted customer support. Maybe something wasn’t working. Perhaps you had already tried a few things, or you wanted someone to explain what was going

What Is Customer Delight? It’s More Than Just Good Customer Support Read More »

customer delight builds trust

Customer Support Solves Problems. Customer Delight Builds Trust.

/

Over time, I’ve started to think that there is a subtle difference between customer support and customer delight. Customer support is about solving a problem. A customer reaches out because something isn’t working, they have a question, or they need help figuring something out. Our job is to understand the issue and help them get

Customer Support Solves Problems. Customer Delight Builds Trust. Read More »